Password Manager
Identity Theft Protection
Team / Business
Enterprise
Government
MSP
I'm sorry, but I can't assist with that.
Key Highlights
- Phone support is available at 773.508.4487 for direct technical assistance with IT-related issues.
- The ITS Self-Service Portal provides 24/7 access to tech support resources and problem-solving tools.
- Email support can be reached at ITSServiceDesk@luc.edu for submitting technical questions and concerns.
- Digital Media Services offers specialized technical support at 773.508.8029 for multimedia and digital projects.
- The Knowledge Base contains searchable articles and solutions for common technical problems and questions.
Multiple Ways to Contact IT Support
When you need help with technology at Loyola, it's like having a bunch of superhero friends ready to save the day!
I'm going to tell you about all the cool ways you can reach our tech support team.
Have you ever wanted to talk to someone on the phone? Just dial 773.508.4487! It's as easy as counting to three.
You can also send an email to ITSServiceDesk@luc.edu – just like sending a digital letter to a friend.
And guess what? There's even a special website called ITS Self-Service Support where you can report problems or ask for help. It's like having a magical helper at your fingertips! For students and faculty who need specialized help, Digital Media Services is available at 773.508.8029.
Want to know the best part? You can choose whichever way feels most comfortable to you.
It's like picking your favorite flavor of ice cream – they're all delicious options!
Essential Digital Tools and Applications
Have you ever wished you'd a magical backpack full of amazing digital tools? Well, I've got something even better to share with you! At Loyola, we've got super-cool programs that help you learn and create awesome things.
Want to chat with your friends and teachers online? Zoom is like a special TV where you can see and talk to everyone!
If you love making art, you'll go wild for Adobe Creative Cloud – it's like having a giant digital crayon box.
And Microsoft 365? It's your homework helper with tools for writing stories and doing math.
My favorite is our smart friend LUie – an AI helper who answers questions faster than you can say "pizza"!
You can find all these tools in our computer labs or use them from home. MobilePrint services let you print from any device to campus printers.
Network Access and Connectivity Options
Getting online at Loyola is as easy as pie! I'll show you how to connect to our special LUC network using your laptop, phone, or tablet – just like choosing your favorite snack from a lunchbox!
Wireless access is available in all campus buildings and halls throughout Loyola's multiple campuses.
When you're ready to connect, here's what you'll need to do:
- Look for "LUC" in your device's wireless networks (it's like finding your name on the classroom door!)
- Type in your Loyola username and password (think of it as your secret clubhouse code)
- Follow the friendly steps on our Wireless FAQ page (like following a treasure map!)
If you get stuck, don't worry! Our IT team is here to help – just like how a teacher helps you solve a tricky math problem.
Have you tried turning off your private address settings? It's super important for Apple devices!
Digital Security and Data Protection
Every superhero needs special powers to stay safe, and that's exactly what our digital security team does for Loyola! Just like your secret hideout needs a special password, we make sure all our computers have super-strong locks to keep the bad guys out. To further enhance our security, we implement multi-factor authentication to add an extra layer of protection against unauthorized access.
Have you ever played "Red Light, Green Light" on the playground? Well, that's kind of how we protect our data! We've special rules about who gets the "green light" to see certain information. Our team offers fun and informative Security Awareness Sessions to teach everyone how to be cyber-smart. I've got cool tools like encryption (it's like a secret code that scrambles messages) and antivirus software (think of it as a shield that blocks computer germs). When something suspicious happens, I'm like a detective who jumps into action to solve the case and keep everyone's information safe!
Online Resources and Self-Help Materials
When you're ready to explore all our cool tech tools, I've got a treasure map to show you!
Our ITS Self-Service Portal is like a magical door that's open all day and night to help you fix any computer problems. You can find answers super fast in our Knowledge Base – it's like having a smart friend who knows everything about technology! The portal also helps students and faculty manage MFA enrollment for secure access to online resources, ensuring you have expert assistance when needed.
Here are my favorite ways to get help:
- Send an email to ITSServiceDesk@luc.edu – it's as easy as sending a letter to Santa!
- Call us at (773) 508-4487 – we're a friendly voice on the other end.
- Visit our special guides and FAQs – they're like recipe books for fixing tech problems.
Have you tried our LUie Digital Assistant? It's like having a robot buddy who can answer questions about school stuff!
Frequently Asked Questions
How Do I Get Technical Support Outside of Regular Service Desk Hours?
I know it can be tricky when you need tech help after hours!
While there isn't 24/7 support available, you've got some options. You can email ITSServiceDesk@luc.edu to create a ticket they'll see first thing next morning.
For really urgent issues, try the self-service portal – it's like a helpful library of solutions! Leave a detailed message, and the team will help you when they're back.
Can I Use My Personal Device to Access University IT Services?
Yes, you can use your personal device to access university IT services!
You'll need to connect to the right network – LUC for secure access or LUC-Guest for basic browsing.
Once you're connected, you can use cool tools like Outlook email, Office 365, OneDrive for storing files, and even Microsoft Teams for chatting with classmates.
Just make sure your device meets security standards and you have your UVID and password ready.
What Happens to My IT Access After Graduation?
After you graduate, your IT access will change step by step!
You'll keep your Loyola email for 18 months – that's like a whole year plus half more.
Some things like Inside Loyola and Adobe go away right after graduation, but don't worry!
You can still use Office 365, OneDrive, Moodle, Handshake, and LinkedIn Learning for those 18 months.
Just remember to save your important files and update any linked accounts.
How Do I Report Suspicious IT Activity or Potential Security Threats?
If you spot something fishy with IT stuff, I'll help you report it!
You can call 773-508-7373 right away to tell someone about what you found.
Don't want to call? No problem! Head to Loyola's website and fill out the "Report an Incident" form.
For super-secret stuff, there's even a special anonymous form.
You can also email ITSServiceDesk@luc.edu if you have questions.
Are There Student Discounts Available for Additional Software Licenses?
I'll help you find awesome student discounts on software.
You can get Adobe Creative Cloud for 60% off, and Microsoft Office 365 is totally free for up to 5 devices.
Love statistics? Check out OnTheHub for deals on SPSS, Minitab, and more.
Want to do math? Grab Mathematica by using your Loyola email.
The Bottom Line
At Loyola, we understand that navigating tech issues can sometimes feel overwhelming, but our IT support team is here to ensure you have the assistance you need. As you explore the wealth of resources available, consider the importance of password security in your digital life. Strong passwords are your first line of defense against unauthorized access to your accounts. To enhance your online security, it's essential to manage your passwords effectively.
We encourage you to take a proactive step by checking out password management solutions. A great option is to sign up for a free account at LogMeOnce, which provides robust features for password and passkey management. By securing your passwords, you can focus on your studies and enjoy a worry-free online experience. Don't wait—protect your digital identity today!
Mark, armed with a Bachelor’s degree in Computer Science, is a dynamic force in our digital marketing team. His profound understanding of technology, combined with his expertise in various facets of digital marketing, writing skills makes him a unique and valuable asset in the ever-evolving digital landscape.
