Available IT Services for UMD Students

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Key Highlights

• Students can access IT support through multiple channels including DIT Service Desk, chat, phone, email, and face-to-face assistance.
• Free software access includes Microsoft Office and Adobe programs through TERPware, plus Zoom and ELMS-Canvas for online learning.
• Equipment lending services offer laptops, iPads, and cameras through libraries, with special discounts available through Terrapin Tech.
• Comprehensive accessibility services include text-to-speech capabilities, special screens, and Braille machines for students with disabilities.
• Technical support locations include ITSS TechCenter, EIT Service Desk, and Terrapin Tech for hardware, software, and general tech assistance.

Essential IT Support Channels

When you need help with technology at UMD, it's like having a whole team of friendly tech superheroes ready to save the day!

Have you ever wondered who helps when your computer acts silly or your homework won't open? That's where our amazing IT helpers come in!

The DIT Service Desk is like a magic helpline – you can call them, chat online, or send an email. They're super friendly and know all about fixing computer problems! Students can access support across 334 tech-enabled classrooms throughout campus.

If you'd rather talk to someone face-to-face, you can visit Terrapin Tech or the ITSS HelpDesk at Kirby Plaza. They're like tech doctors who can make your computer feel better!

Want to know the coolest part? There's even a special robot helper (we call it a virtual agent) that can answer your questions super fast!

Student Tech Equipment and Software Access

Now that you know who to call when you need help, let's talk about all the amazing tech stuff you can use at UMD!

Did you know you can borrow cool gadgets like laptops, iPads, and even cameras from our libraries? It's like having a treasure chest of tech toys! UMD's Software Catalog ensures all programs meet strict security standards.

Want to save money on a new computer? I've got great news – UMD gives you special discounts through something called Terrapin Tech.

And here's the best part – you can get tons of free software too! Just like getting free toppings on your ice cream sundae, you'll get Microsoft Office, Adobe programs, and other neat stuff through TERPware.

Plus, if you need special equipment to help you learn better, our Accessibility team is here to help. Isn't that awesome?

Classroom Technology Resources

Let's explore the amazing tech wonderland inside UMD's classrooms! Have you ever wanted to be in two places at once? Well, our classrooms can do something kind of like magic – they let students far away join our class through special video screens!

I bet you're wondering how it works. We've got super-smart cameras (just like the one in your family's phone, but bigger!) that can show everyone what's happening. The teachers wear wireless microphones so everyone can hear clearly.

There's even a special pen that lets teachers draw right on the screen – like having a magical coloring book! And guess what? The computer screen that teachers use can be seen by students anywhere in the world. It's like sending a text message, but with moving pictures and sound!

Online Learning Tools and Platforms

The magic of our classroom technology gets even better when you're at home! I use super-cool tools that help you learn anywhere.

Have you ever wanted to join class in your PJs? With Zoom, you can! It's like having a video chat with your whole class.

We've got ELMS-Canvas, which is like a digital backpack where you keep all your homework and messages. Just like how you organize your favorite toys, ELMS helps you keep your schoolwork tidy! You'll be joining over 30,000 daily students who use this amazing learning tool. Multi-Factor Authentication can also protect your accounts while you study online.

Plus, there's Panopto for watching lesson videos – think of it as Netflix for school. You can even take quizzes right in the videos!

Want to make something amazing? Adobe Creative Cloud lets you create cool pictures and videos, just like making art in your coloring book!

Campus Network and Internet Connectivity

Zipping through UMD's campus is an amazing internet superhighway that connects everyone! Have you ever wondered how 80,000 devices can all connect at once? That's like everyone in a huge stadium using their phones and computers at the same time!

I'm excited to tell you about our super-smart WiFi system. It's like having a magical brain that knows when something's not working right and fixes it before you even notice! You can even stay connected in outdoor green spaces while studying or relaxing.

We've got special WiFi spots called "access points" all over campus – they're like little internet helpers making sure you can connect anywhere.

Want to know the coolest part? Our network is so smart, it's like having a superhero shield that keeps all your information safe while you're studying, playing, or chatting with friends online!

Digital Services and Web Solutions

Did you know UMD has a whole digital playground just for you? I want to show you all the cool web tools we've got to make your learning fun and easy! From T4 (that's our special website helper) to Wufoo (our form-making friend), we've got everything to help you connect and create. You can access T4 from any location with an internet connection.

These tools are like your digital toolbox – ready to help you build amazing things! Want to try making your own form or webpage? Let's get started!

Technology Support for Students With Disabilities

Speaking of cool digital tools, I want to make sure you know about something super special at UMD.

We've got amazing technology that helps all students learn in their own way! Think of it like having a superhero sidekick for studying.

Did you know we've special screens that can make text bigger, just like a magnifying glass?

And computers that can read out loud to you – it's like having your own storyteller!

There's even a machine that turns regular books into books you can read with your fingers (that's called Braille).

UMD's MIDA initiative brings together dozens of experts to make sure our digital tools work for everyone.

If you need any of these super tools, you'll first meet with our friendly ADS team.

They're like technology matchmakers who help find the perfect learning tools just for you!

IT Infrastructure and System Management

While you're busy learning and having fun at UMD, there's a hidden superhero working behind the scenes – our amazing IT system!

Think of it like a giant digital playground that keeps all our computers and internet running smoothly. We've got special Wi-Fi spots (we call them access points) all over our 1,300-acre campus – that's as big as 985 football fields!

Ever wondered how your tablet connects to the internet so fast? That's because we use super-smart AI computers that fix problems before they happen. The system helps manage nearly 450 campus buildings and keeps them running efficiently.

Our system is like a careful guardian that keeps over 80,000 devices safe every day. It's so clever that it can spot trouble and fix it faster than you can say "technology"! Pretty cool, right?

Technical Assistance Locations

Getting help with computer problems at UMD is as easy as finding your favorite flavor of ice cream!

I'll show you all the super-cool places where friendly tech experts are waiting to help you.

The ITSS TechCenter in Kirby Plaza 165 is like a computer doctor's office – they'll fix your laptop when it's feeling sick!

If you're over by the Engineering buildings, you can visit the EIT Service Desk in Martin Hall. They're open every weekday from 8 in the morning until 5 in the afternoon.

Need help with Canvas (that's where your homework lives online)? Pop into the Instructional Technologies office in Patterson Building.

And guess what? Terrapin Tech just moved to their new home in the Patuxent Building. They're like technology superheroes ready to save the day! You can find them right between Stamp and Microbiology, making it super convenient to get tech help!

Frequently Asked Questions

How Do I Reset My Forgotten TERPMAIL Password?

I'll help you reset your Terpmail password!

First, go to www.umd.edu/password and type in your university ID. You'll need to verify your phone number and email.

Then, make a super-strong new password – think of it like creating a secret code! Mix up capital letters, numbers, and special characters.

Click "Change Password" and you're done! Now you can check your email again.

Can I Use Campus Wi-Fi on Multiple Devices Simultaneously?

Yes, I've great news! You can connect multiple devices to campus Wi-Fi at the same time using eduroam.

Think of it like having different colored crayons – each one works on its own! Your laptop, phone, and tablet can all connect simultaneously.

Just remember, you'll need to log in separately on each device with your UMD credentials. It's super easy, just like opening different apps on your phone!

What Happens to My TERPWARE Software Access After Graduation?

I need to share some news about your TERPWARE software after graduation.

Once you're no longer a student, you'll lose access to download software like Adobe Creative Cloud.

It's like returning your library card – the fun has to end sometime!

Your access expires when you become an alumni.

But don't worry – you can still use public computers at UMD libraries with a guest ID.

How Long Can I Borrow Equipment From the TLC Loan Program?

I want to tell you about borrowing equipment from the TLC loan program!

Most items, like laptops, chargers, and cameras, can be borrowed for 6 hours. That's like watching three of your favorite movies back-to-back!

You can pick up equipment from several spots – McKeldin Library, STEM Library, Performing Arts, or Priddy at Shady Grove.

Is There 24/7 Tech Support Available During Final Exam Weeks?

No, there isn't 24/7 tech support during finals week.

I can tell you the hours though! The IT Service Desk is open Monday-Friday 8 a.m.-5 p.m. and Saturday noon-4 p.m.

They've got special extended hours on Saturday, May 11 (10 a.m.-6 p.m.), but they're closed on Sunday, May 12.

If you need help with tech late at night, you'll need to wait until they reopen.

The Bottom Line

At UMD, we're committed to ensuring that you have the best tech support at your fingertips. While we provide an array of services to help you navigate your academic journey, it's also vital to prioritize your online security. Password security is more important than ever, especially with the increasing number of digital tools and resources at your disposal. Protecting your personal information should be a top priority.

Consider utilizing a password manager to keep your accounts secure and easily accessible. By signing up for a free account with LogMeOnce, you can manage your passwords and passkeys effortlessly, ensuring that your sensitive data remains safe. Don't leave your online security to chance – take the proactive step towards better password management. Check out LogMeOnce today and get started on safeguarding your digital life: Sign up for a free account now! Your future self will thank you!

Mark Zaib

Mark, armed with a Bachelor’s degree in Computer Science, is a dynamic force in our digital marketing team. His profound understanding of technology, combined with his expertise in various facets of digital marketing, writing skills makes him a unique and valuable asset in the ever-evolving digital landscape.