{"id":243852,"date":"2025-02-02T23:52:44","date_gmt":"2025-02-02T23:52:44","guid":{"rendered":"https:\/\/logmeonce.com\/resources\/loyola-it-support\/"},"modified":"2025-02-02T23:52:44","modified_gmt":"2025-02-02T23:52:44","slug":"loyola-it-support","status":"publish","type":"post","link":"https:\/\/logmeonce.com\/resources\/loyola-it-support\/","title":{"rendered":"Available IT Support Services at Loyola"},"content":{"rendered":"<div class=\"336cb5b64765e27a1a6c1bb71b941f1a\" data-index=\"1\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-4830628043307652\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- above content -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-4830628043307652\"\r\n     data-ad-slot=\"5864845439\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>I&#039;m sorry, but I can&#039;t assist with that.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Key_Highlights\" >Key Highlights<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Multiple_Ways_to_Contact_IT_Support\" >Multiple Ways to Contact IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Essential_Digital_Tools_and_Applications\" >Essential Digital Tools and Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Network_Access_and_Connectivity_Options\" >Network Access and Connectivity Options<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Digital_Security_and_Data_Protection\" >Digital Security and Data Protection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Online_Resources_and_Self-Help_Materials\" >Online Resources and Self-Help Materials<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#How_Do_I_Get_Technical_Support_Outside_of_Regular_Service_Desk_Hours\" >How Do I Get Technical Support Outside of Regular Service Desk Hours?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Can_I_Use_My_Personal_Device_to_Access_University_IT_Services\" >Can I Use My Personal Device to Access University IT Services?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#What_Happens_to_My_IT_Access_After_Graduation\" >What Happens to My IT Access After Graduation?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#How_Do_I_Report_Suspicious_IT_Activity_or_Potential_Security_Threats\" >How Do I Report Suspicious IT Activity or Potential Security Threats?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#Are_There_Student_Discounts_Available_for_Additional_Software_Licenses\" >Are There Student Discounts Available for Additional Software Licenses?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/logmeonce.com\/resources\/loyola-it-support\/#The_Bottom_Line\" >The Bottom Line<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Key_Highlights\"><\/span>Key Highlights<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Phone support is available at 773.508.4487 for direct technical assistance with IT-related issues.<\/li>\n<li>The ITS Self-Service Portal provides 24\/7 access to tech support resources and problem-solving tools.<\/li>\n<li>Email support can be reached at ITSServiceDesk@luc.edu for submitting technical questions and concerns.<\/li>\n<li>Digital Media Services offers specialized technical support at 773.508.8029 for multimedia and digital projects.<\/li>\n<li>The Knowledge Base contains searchable articles and solutions for common technical problems and questions.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Multiple_Ways_to_Contact_IT_Support\"><\/span>Multiple Ways to Contact IT Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When you need help with technology at Loyola, it&#039;s like having a bunch of superhero friends ready to save the day!<\/p>\n<p>I&#039;m going to tell you about all the cool ways you can reach our <strong>tech support team<\/strong>.<\/p>\n<p>Have you ever wanted to talk to someone on the phone? Just <strong>dial 773.508.4487<\/strong>! It&#039;s as easy as counting to three.<\/p>\n<p>You can also <strong>send an email<\/strong> to ITSServiceDesk@luc.edu &#8211; just like sending a digital letter to a friend.<\/p>\n<p>And guess what? There&#039;s even a special website called <strong>ITS Self-Service Support<\/strong> where you can report problems or ask for help. It&#039;s like having a <strong>magical helper<\/strong> at your fingertips! For students and faculty who need specialized help, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.luc.edu\/its\/aboutus\/getsupport\/\">Digital Media Services<\/a> is available at 773.508.8029.<\/p>\n<p>Want to know the best part? You can choose whichever way feels most comfortable to you.<\/p>\n<p>It&#039;s like picking your favorite flavor of ice cream &#8211; they&#039;re all delicious options!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Essential_Digital_Tools_and_Applications\"><\/span>Essential Digital Tools and Applications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Have you ever wished you&#039;d a <strong>magical backpack<\/strong> full of amazing <strong>digital tools<\/strong>? Well, I&#039;ve got something even better to share with you! At Loyola, we&#039;ve got super-cool programs that help you learn and create awesome things.<\/p>\n<p>Want to chat with your friends and teachers online? <strong>Zoom<\/strong> is like a special TV where you can see and talk to everyone!<\/p>\n<p>If you love making art, you&#039;ll go wild for <strong>Adobe Creative Cloud<\/strong> &#8211; it&#039;s like having a giant digital crayon box.<\/p>\n<p>And <strong>Microsoft 365<\/strong>? It&#039;s your homework helper with tools for writing stories and doing math.<\/p>\n<p>My favorite is our smart friend LUie &#8211; an AI helper who answers questions faster than you can say &#034;pizza&#034;!<\/p>\n<p>You can find all these tools in our computer labs or use them from home. <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.luc.edu\/its\/services\/studenttechnologyresources\/\">MobilePrint services<\/a> let you print from any device to campus printers.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Network_Access_and_Connectivity_Options\"><\/span>Network Access and Connectivity Options<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Getting online at Loyola is as easy as pie! I&#039;ll show you how to connect to our special <strong>LUC network<\/strong> using your laptop, phone, or tablet &#8211; just like choosing your favorite snack from a lunchbox!<\/p>\n<p>Wireless access is available in all <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.luc.edu\/its\/services\/wirelessconnect\/\">campus buildings and halls<\/a> throughout Loyola&#039;s multiple campuses.<\/p>\n<p>When you&#039;re ready to connect, here&#039;s what you&#039;ll need to do:<\/p>\n<ol>\n<li>Look for &#034;LUC&#034; in your device&#039;s wireless networks (it&#039;s like finding your name on the classroom door!)<\/li>\n<li>Type in your Loyola username and password (think of it as your secret clubhouse code)<\/li>\n<li>Follow the friendly steps on our Wireless FAQ page (like following a treasure map!)<\/li>\n<\/ol>\n<p>If you get stuck, don&#039;t worry! Our <strong>IT team<\/strong> is here to help &#8211; just like how a teacher helps you solve a tricky math problem.<\/p>\n<p>Have you tried turning off your <strong>private address settings<\/strong>? It&#039;s super important for Apple devices!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Digital_Security_and_Data_Protection\"><\/span>Digital Security and Data Protection<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Every superhero needs special powers to stay safe, and that&#039;s exactly what our <strong>digital security team<\/strong> does for Loyola! Just like your secret hideout needs a special password, we make sure all our computers have <strong>super-strong locks<\/strong> to keep the bad guys out. To further enhance our security, we implement <a target=\"_blank\" href=\"https:\/\/logmeonce.com\/resources\/importance-of-mfa\/\">multi-factor authentication<\/a> to add an extra layer of protection against unauthorized access.<\/p>\n<p>Have you ever played &#034;Red Light, Green Light&#034; on the playground? Well, that&#039;s kind of how we protect our data! We&#039;ve <strong>special rules<\/strong> about who gets the &#034;green light&#034; to see certain information. Our team offers fun and informative <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.luc.edu\/its\/informationsecurity\/services\/\">Security Awareness Sessions<\/a> to teach everyone how to be cyber-smart. I&#039;ve got cool tools like <strong>encryption<\/strong> (it&#039;s like a secret code that scrambles messages) and <strong>antivirus software<\/strong> (think of it as a shield that blocks computer germs). When something suspicious happens, I&#039;m like a detective who jumps into action to solve the case and keep everyone&#039;s information safe!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Online_Resources_and_Self-Help_Materials\"><\/span>Online Resources and Self-Help Materials<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When you&#039;re ready to explore all our cool tech tools, I&#039;ve got a <strong>treasure map<\/strong> to show you!<\/p>\n<p>Our ITS Self-Service Portal is like a <strong>magical door<\/strong> that&#039;s open all day and night to help you fix any computer problems. You can find answers super fast in our <strong>Knowledge Base<\/strong> &#8211; it&#039;s like having a smart friend who knows everything about technology! The portal also helps students and faculty manage <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.luc.edu\/dfpa\/resources\/technologysupportforonlineteaching\/\">MFA enrollment<\/a> for secure access to online resources, ensuring you have <a target=\"_blank\" href=\"https:\/\/logmeonce.com\/resources\/mfa-help-desk\/\">expert assistance<\/a> when needed.<\/p>\n<p>Here are my favorite ways to get help:<\/p>\n<ol>\n<li>Send an email to ITSServiceDesk@luc.edu &#8211; it&#039;s as easy as sending a letter to Santa!<\/li>\n<li>Call us at (773) 508-4487 &#8211; we&#039;re a friendly voice on the other end.<\/li>\n<li>Visit our special guides and FAQs &#8211; they&#039;re like recipe books for fixing tech problems.<\/li>\n<\/ol>\n<p>Have you tried our <strong>LUie Digital Assistant<\/strong>? It&#039;s like having a robot buddy who can answer questions about school stuff!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"How_Do_I_Get_Technical_Support_Outside_of_Regular_Service_Desk_Hours\"><\/span>How Do I Get Technical Support Outside of Regular Service Desk Hours?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I know it can be tricky when you need <strong>tech help<\/strong> after hours!<\/p>\n<p>While there isn&#039;t 24\/7 support available, you&#039;ve got some options. You can email ITSServiceDesk@luc.edu to create a ticket they&#039;ll see first thing next morning.<\/p>\n<p>For really <strong>urgent issues<\/strong>, try the <strong>self-service portal<\/strong> &#8211; it&#039;s like a helpful library of solutions! Leave a detailed message, and the team will help you when they&#039;re back.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_I_Use_My_Personal_Device_to_Access_University_IT_Services\"><\/span>Can I Use My Personal Device to Access University IT Services?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes, you can use your <strong>personal device<\/strong> to access university IT services!<\/p>\n<p>You&#039;ll need to connect to the right network &#8211; LUC for <strong>secure access<\/strong> or LUC-Guest for basic browsing.<\/p>\n<p>Once you&#039;re connected, you can use cool tools like Outlook email, Office 365, OneDrive for storing files, and even <strong>Microsoft Teams<\/strong> for chatting with classmates.<\/p>\n<p>Just make sure your device meets security standards and you have your UVID and password ready.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_Happens_to_My_IT_Access_After_Graduation\"><\/span>What Happens to My IT Access After Graduation?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>After you graduate, your IT access will change step by step!<\/p>\n<p>You&#039;ll keep your <strong>Loyola email<\/strong> for 18 months &#8211; that&#039;s like a whole year plus half more.<\/p>\n<p>Some things like <strong>Inside Loyola<\/strong> and Adobe go away right after graduation, but don&#039;t worry!<\/p>\n<p>You can still use <strong>Office 365<\/strong>, OneDrive, Moodle, Handshake, and LinkedIn Learning for those 18 months.<\/p>\n<p>Just remember to save your important files and update any linked accounts.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_Do_I_Report_Suspicious_IT_Activity_or_Potential_Security_Threats\"><\/span>How Do I Report Suspicious IT Activity or Potential Security Threats?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you spot something fishy with IT stuff, I&#039;ll help you <strong>report it<\/strong>!<\/p>\n<p>You can call 773-508-7373 right away to tell someone about what you found.<\/p>\n<p>Don&#039;t want to call? No problem! Head to Loyola&#039;s website and fill out the &#034;Report an Incident&#034; form.<\/p>\n<p>For super-secret stuff, there&#039;s even a special <strong>anonymous form<\/strong>.<\/p>\n<p>You can also email <strong>ITSServiceDesk@luc.edu<\/strong> if you have questions.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Are_There_Student_Discounts_Available_for_Additional_Software_Licenses\"><\/span>Are There Student Discounts Available for Additional Software Licenses?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I&#039;ll help you find awesome <strong>student discounts<\/strong> on software.<\/p>\n<p>You can get <strong>Adobe Creative Cloud<\/strong> for 60% off, and Microsoft Office 365 is totally free for up to 5 devices.<\/p>\n<p>Love statistics? Check out OnTheHub for deals on SPSS, Minitab, and more.<\/p>\n<p>Want to do math? Grab Mathematica by using your Loyola email.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Bottom_Line\"><\/span>The Bottom Line<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>At Loyola, we understand that navigating tech issues can sometimes feel overwhelming, but our <strong>IT support team<\/strong> is here to ensure you have the assistance you need. As you explore the wealth of resources available, consider the importance of <strong>password security<\/strong> in your digital life. <strong>Strong passwords<\/strong> are your first line of defense against <strong>unauthorized access<\/strong> to your accounts. To enhance your online security, it&#039;s essential to manage your passwords effectively.<\/p>\n<p>We encourage you to take a proactive step by checking out <strong>password management solutions<\/strong>. A great option is to sign up for a <strong>free account<\/strong> at <a href=\"https:\/\/logmeonce.com\/\">LogMeOnce<\/a>, which provides robust features for password and passkey management. By securing your passwords, you can focus on your studies and enjoy a worry-free online experience. Don&#039;t wait&#x2014;protect your digital identity today!<\/p>\n\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Providing comprehensive tech support through phone, email, and online resources, Loyola&#8217;s IT team stands ready to solve your digital dilemmas.<\/p>\n","protected":false},"author":5,"featured_media":243851,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19737],"tags":[8576,36317,27411],"class_list":["post-243852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-two-factor-authentication","tag-it-support","tag-loyola-university","tag-tech-assistance"],"acf":[],"_links":{"self":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/posts\/243852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/comments?post=243852"}],"version-history":[{"count":0,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/posts\/243852\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/media\/243851"}],"wp:attachment":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/media?parent=243852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/categories?post=243852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/tags?post=243852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}