{"id":243786,"date":"2025-02-02T06:32:23","date_gmt":"2025-02-02T06:32:23","guid":{"rendered":"https:\/\/logmeonce.com\/resources\/it-support-metrics\/"},"modified":"2025-02-02T06:32:23","modified_gmt":"2025-02-02T06:32:23","slug":"it-support-metrics","status":"publish","type":"post","link":"https:\/\/logmeonce.com\/resources\/it-support-metrics\/","title":{"rendered":"Essential IT Support Metrics for Success?"},"content":{"rendered":"<div class=\"336cb5b64765e27a1a6c1bb71b941f1a\" data-index=\"1\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-4830628043307652\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- above content -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-4830628043307652\"\r\n     data-ad-slot=\"5864845439\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>In the ever-evolving landscape of cybersecurity, the significance of <strong>leaked passwords<\/strong> cannot be overstated. These breaches often surface on various <strong>online forums<\/strong>, dark web marketplaces, and data breach notification websites, exposing sensitive information from millions of users. The implications are profound, as compromised passwords can lead to <strong>unauthorized access<\/strong> to personal and financial accounts, making it crucial for individuals to remain vigilant in safeguarding their credentials. Understanding the context and frequency of these leaks is essential for users to implement <strong>stronger security measures<\/strong> and protect themselves from potential cyber threats.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Key_Highlights\" >Key Highlights<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Understanding_Service_Desk_Performance_Metrics\" >Understanding Service Desk Performance Metrics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Key_Network_Performance_Indicators\" >Key Network Performance Indicators<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Measuring_Technical_Support_Efficiency\" >Measuring Technical Support Efficiency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Quality_Assessment_in_IT_Support_Services\" >Quality Assessment in IT Support Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Financial_Evaluation_and_ROI_Analysis\" >Financial Evaluation and ROI Analysis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Strategic_Impact_and_Operational_Excellence\" >Strategic Impact and Operational Excellence<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#How_Often_Should_IT_Support_Metrics_Be_Reviewed_and_Updated\" >How Often Should IT Support Metrics Be Reviewed and Updated?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#What_Tools_Are_Recommended_for_Collecting_and_Analyzing_IT_Support_Metrics\" >What Tools Are Recommended for Collecting and Analyzing IT Support Metrics?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#How_Do_IT_Support_Metrics_Differ_Between_Small_Businesses_and_Enterprises\" >How Do IT Support Metrics Differ Between Small Businesses and Enterprises?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Can_Machine_Learning_Improve_IT_Support_Metric_Accuracy_and_Prediction\" >Can Machine Learning Improve IT Support Metric Accuracy and Prediction?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#Should_IT_Support_Metrics_Be_Shared_With_Customers_and_Stakeholders\" >Should IT Support Metrics Be Shared With Customers and Stakeholders?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/logmeonce.com\/resources\/it-support-metrics\/#The_Bottom_Line\" >The Bottom Line<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Key_Highlights\"><\/span>Key Highlights<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>First Contact Resolution measures the percentage of support tickets solved during initial interaction, indicating service efficiency.<\/li>\n<li>Response Time tracks how quickly IT support teams acknowledge and begin addressing user-submitted support requests.<\/li>\n<li>Customer Satisfaction scores reveal the quality of support through user feedback and ratings after issue resolution.<\/li>\n<li>Ticket Volume Analysis shows support demand patterns and helps determine appropriate staffing and resource allocation.<\/li>\n<li>Resolution Success Rate measures the overall effectiveness of support by tracking successfully closed tickets versus reopened ones.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Understanding_Service_Desk_Performance_Metrics\"><\/span>Understanding Service Desk Performance Metrics<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When you&#039;re running an <strong>IT help desk<\/strong>, it&#039;s super important to <strong>keep track<\/strong> of how well you&#039;re doing &#8211; just like keeping score in a game!<\/p>\n<p>Think of it as keeping track of your high score in your favorite video game, but instead, we&#039;re tracking how well we help people with their <strong>computer problems<\/strong>.<\/p>\n<p>I love watching these numbers because they tell me important things. Our team aims to achieve a high <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ghdsi.com\/blog\/help-desk-kpis-accurately-measure-success\">first contact resolution<\/a> by helping users right away.<\/p>\n<p>For example, how quickly we <strong>answer when someone needs help<\/strong> (just like how fast you run to help a friend who fell on the playground), or how many people we make happy by fixing their problems.<\/p>\n<p>Have you ever counted how many times you can jump rope? That&#039;s kind of like how we <strong>count our tickets<\/strong> &#8211; each one is a chance to help someone!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Key_Network_Performance_Indicators\"><\/span>Key Network Performance Indicators<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Networks are like busy highways for computer information!<\/p>\n<p>Just like you count how many friends can play tag at recess, I need to measure how well our computer networks are doing their job.<\/p>\n<p>Think of <strong>latency<\/strong> as the time it takes for a message to travel &#8211; like when you throw a ball to your friend and wait for them to catch it!<\/p>\n<p>Throughput is like counting how many sandwiches can fit through your lunchbox at once.<\/p>\n<p>Have you ever played telephone and the message got mixed up? That&#039;s like <strong>packet loss<\/strong> in networks!<\/p>\n<p>I use <strong>special tools<\/strong> to watch these numbers, just like a doctor uses tools to check how healthy you are.<\/p>\n<p>When the <strong>network gets sick<\/strong>, I can spot it quickly and fix it &#8211; just like putting a bandaid on a scratch!<\/p>\n<p>We also keep track of how many <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.kentik.com\/kentipedia\/network-performance-monitoring-metrics\/\">TCP packets retransmit<\/a> to make sure messages arrive correctly.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Measuring_Technical_Support_Efficiency\"><\/span>Measuring Technical Support Efficiency<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Just like we check how fast cars zoom on the highway, I need to keep track of how well my tech support team helps people! It&#039;s like being a detective with a magnifying glass, looking for clues about how we can help folks better. I watch things like how many people need help and how quickly we can solve their problems. In fact, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.digitalcustomercare.eu\/en\/the-metrics-that-matter-improving-your-technical-support-performance\/\">customer service metrics<\/a> show us exactly how satisfied people are with our support.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center\">What We Look At<\/th>\n<th style=\"text-align: center\">Why It Matters<\/th>\n<th style=\"text-align: center\">Fun Example<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: center\">Ticket Volume<\/td>\n<td style=\"text-align: center\">How much work we have<\/td>\n<td style=\"text-align: center\">Like counting cookies in a jar<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\">Response Time<\/td>\n<td style=\"text-align: center\">How fast we help<\/td>\n<td style=\"text-align: center\">Racing to answer the doorbell<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\">Success Rate<\/td>\n<td style=\"text-align: center\">How well we fix things<\/td>\n<td style=\"text-align: center\">Getting a perfect score on a test<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\">Customer Happiness<\/td>\n<td style=\"text-align: center\">If people are smiling<\/td>\n<td style=\"text-align: center\">Like getting a gold star<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Want to know something cool? I can tell if someone&#039;s happy with our help just like your teacher knows when you understand a lesson!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Quality_Assessment_in_IT_Support_Services\"><\/span>Quality Assessment in IT Support Services<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Checking the quality of IT support is like being a food taster at an ice cream shop! I want to make sure every scoop of help we give is <strong>super delicious<\/strong> and perfect. Just like you&#039;d test ice cream flavors, I check if our support team is doing a great job helping people with their computer problems. Our experienced teams utilize <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.scnsoft.com\/software-testing\/services\/quality-assessment\">ISO 9001-certified systems<\/a> to maintain consistent quality standards.<\/p>\n<p>Here are my favorite ways to check <strong>IT support quality<\/strong>:<\/p>\n<ol>\n<li>Watch how fast we fix problems (like racing to finish homework!)<\/li>\n<li>Ask people if they&#039;re happy (just like rating your favorite pizza)<\/li>\n<li>Look for ways to make things better (like upgrading your video game skills)<\/li>\n<\/ol>\n<p>I love using <strong>special tools<\/strong> to measure how well we&#039;re doing. Did you know we can track exactly how many people we help each day? It&#039;s like counting how many jumps you can do on a trampoline!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Financial_Evaluation_and_ROI_Analysis\"><\/span>Financial Evaluation and ROI Analysis<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>After making sure our <strong>help desk team<\/strong> gives fantastic service, let&#039;s talk about something super interesting &#8211; <strong>money stuff<\/strong>!<\/p>\n<p>You know how you count your allowance to see if you can buy that cool toy? That&#039;s exactly what I do with IT support! I look at how much we spend (like counting candy money) and what awesome things we get back (like trading baseball cards).<\/p>\n<p>I use something called <strong>ROI<\/strong> &#8211; it&#039;s like measuring how many <strong>smiles we get<\/strong> for each dollar spent! Want to try? If we spend $10 on new computer stuff and save $20, that&#039;s like getting double your ice cream money back!<\/p>\n<p>I also track where <strong>every penny goes<\/strong>, just like you might sort your Halloween candy into different piles. Fun, right?<\/p>\n<p>Tracking <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.apptio.com\/topics\/it-metrics-kpis\/\">IT spend by business unit<\/a> helps us understand exactly which departments use our services the most.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Strategic_Impact_and_Operational_Excellence\"><\/span>Strategic Impact and Operational Excellence<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Running a great <strong>IT team<\/strong> is like being the captain of a super-cool spaceship! You need to make sure everything&#039;s working perfectly, just like when you&#039;re building with blocks &#8211; every piece matters!<\/p>\n<p>A strong focus on <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.4cgroup.com\/en\/cio\/operational-excellence-in-it\">cyber security risks<\/a> keeps your systems protected in our interconnected world. Implementing <a target=\"_blank\" href=\"https:\/\/logmeonce.com\/resources\/importance-of-mfa\/\">multi-factor authentication<\/a> can significantly reduce unauthorized access and enhance your overall security posture.<\/p>\n<p>I&#039;m going to share some <strong>amazing secrets<\/strong> about making IT support awesome.<\/p>\n<p>Here are my top tips for being a <strong>fantastic IT captain<\/strong>:<\/p>\n<ol>\n<li>Always check if your team&#039;s doing a good job by looking at numbers (like counting how many problems they fix!)<\/li>\n<li>Make your team super-smart with fun training (like leveling up in a video game!)<\/li>\n<li>Work with business friends to understand what they need (it&#039;s like being a detective!)<\/li>\n<\/ol>\n<p>Have you ever fixed something that wasn&#039;t working? That&#039;s exactly what we do, but with computers!<\/p>\n<p>We make sure everything <strong>runs smoothly<\/strong>, just like your favorite game console.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"How_Often_Should_IT_Support_Metrics_Be_Reviewed_and_Updated\"><\/span>How Often Should IT Support Metrics Be Reviewed and Updated?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I recommend reviewing IT support metrics at three key times.<\/p>\n<p>Monthly reviews keep your IT team on track, like checking your progress in a video game.<\/p>\n<p>Quarterly meetings help you talk with business partners, just like sharing updates with teammates.<\/p>\n<p>And <strong>yearly reviews<\/strong> are perfect for big-picture planning &#8211; think of it as drawing your roadmap for success!<\/p>\n<p>I also suggest updating metrics whenever there&#039;s a major change.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_Tools_Are_Recommended_for_Collecting_and_Analyzing_IT_Support_Metrics\"><\/span>What Tools Are Recommended for Collecting and Analyzing IT Support Metrics?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I&#039;d recommend starting with a simple <strong>help desk tool<\/strong> like Zendesk or Freshdesk &#8211; they&#039;re like having a super-smart assistant who helps track all your IT tickets!<\/p>\n<p>For <strong>bigger teams<\/strong>, I love using Atlassian&#039;s tools. They&#039;re amazing at collecting lots of data!<\/p>\n<p>Want to make <strong>pretty charts<\/strong>? Try Tableau or Power BI &#8211; they turn boring numbers into cool pictures that tell stories.<\/p>\n<p>What&#039;s your favorite way to organize information?<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_Do_IT_Support_Metrics_Differ_Between_Small_Businesses_and_Enterprises\"><\/span>How Do IT Support Metrics Differ Between Small Businesses and Enterprises?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I&#039;ll tell you how <strong>IT support<\/strong> is different in big and small companies!<\/p>\n<p>Small businesses are like a corner store &#8211; they track simple things like how fast problems get fixed and if customers are happy.<\/p>\n<p>But <strong>big enterprises<\/strong>? They&#039;re more like a huge shopping mall! They need fancy measurements for lots of computer systems, special agreements with clients, and detailed reports about how money is spent.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_Machine_Learning_Improve_IT_Support_Metric_Accuracy_and_Prediction\"><\/span>Can Machine Learning Improve IT Support Metric Accuracy and Prediction?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes, I believe <strong>machine learning<\/strong> can make <strong>IT support metrics<\/strong> way better!<\/p>\n<p>Think of it like having a super-smart helper that learns from past problems. It&#039;s like when you learn which games your friends like best &#8211; you get better at choosing what to play!<\/p>\n<p>I use machine learning to <strong>predict how long<\/strong> fixes will take and spot patterns, just like you might notice when your teacher assigns homework.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Should_IT_Support_Metrics_Be_Shared_With_Customers_and_Stakeholders\"><\/span>Should IT Support Metrics Be Shared With Customers and Stakeholders?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I strongly believe in sharing <strong>IT support metrics<\/strong> with stakeholders and customers.<\/p>\n<p>It&#039;s like showing your report card to your parents &#8211; it helps <strong>build trust<\/strong>! When I share important numbers about how quickly we fix problems or how happy users are, it&#039;s easier for everyone to understand what we&#039;re doing.<\/p>\n<p>I&#039;ve found that <strong>regular updates<\/strong>, using simple charts and graphs, make stakeholders feel more confident in our IT team&#039;s work.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Bottom_Line\"><\/span>The Bottom Line<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Measuring <strong>IT support success<\/strong> is vital, but it&#039;s equally important to ensure that your technology remains secure. As we focus on improving response times and customer satisfaction, we must also pay attention to <strong>password security<\/strong>. <strong>Strong password management<\/strong> is the cornerstone of protecting <strong>sensitive information<\/strong> and maintaining a secure environment for everyone.<\/p>\n<p>Now is the perfect time to take action! By implementing effective password management strategies, you can significantly reduce the risk of <strong>unauthorized access<\/strong> to your systems. I encourage you to explore innovative solutions that simplify this process. Check out LogMeOnce for an exceptional password and passkey management experience. You can get started by signing up for a <strong>Free account<\/strong> at <a href=\"https:\/\/logmeonce.com\/\">LogMeOnce<\/a> today! Together, let&#039;s elevate our IT support efforts while ensuring our digital assets stay safe and secure.<\/p>\n\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Analyzing the right IT support metrics can revolutionize your service desk performance, but which numbers truly matter most?<\/p>\n","protected":false},"author":5,"featured_media":243785,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19737],"tags":[8576,36281,27310],"class_list":["post-243786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-two-factor-authentication","tag-it-support","tag-performance-metrics","tag-service-desk"],"acf":[],"_links":{"self":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/posts\/243786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/comments?post=243786"}],"version-history":[{"count":0,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/posts\/243786\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/media\/243785"}],"wp:attachment":[{"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/media?parent=243786"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/categories?post=243786"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/logmeonce.com\/resources\/wp-json\/wp\/v2\/tags?post=243786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}