Passwords with varying upper and lower case, special characters and numbers only go so far, said the Department of Defense’s research agency, but they’re not easy to remember, often written down on notes that can get lost or seen by someone else and have to be changed frequently to avoid breaches. Users with multiple accounts needing passwords often give up and use the same password for every account. One of the primary reasons users reuse the same password is because keeping track of different logins is difficult, if not impossible.  

At the heart of security credentials management lies the question of where to draw “boundaries” in an era when users regularly interact with multiple applications — such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems — via portal applications and Web services.

On the contrary to all the problems that organizations face without IdM and SSO implementation, IdM provides significantly greater opportunities to online businesses beyond the process of authenticating and granting access to authorized users via cards, tokens and web control access systems. IdM provides the focus to deal with system-wide data quality and integrity issues often encountered by fragmented databases and workflow processes. IdM covers the system infrastructure components that deliver such services.